Insurance Sector Won’t See The Death Of The Salesman Anytime Soon
Last Update Date: 06-10-2026
Published by The Core
Abhishek Kumar's role: Quoted
Abhishek Kumar said life insurance products need explanation and hand-holding, noted that the same human push can lead to mis-selling, and said buyers still look for human validation that a digital channel cannot give.
More of Abhishek's views on insurance
The Core reports that, despite rapid digitisation of claims, onboarding and payments, life insurance in India is still largely sold through agents and bank channels, with direct digital sales a small share. Insurers say complex products need human advice, and some are adding physical branches.
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Insurance Sector Won’t See The Death Of The Salesman Anytime Soon